CUSTOMER CARE

FAQ

ORDERING

How do I track my order?

You can track your order status under “My Account”. An email confirmation will be sent out once your order has been shipped out.

How do I pay for my purchase?

We accept a variety of payments including Visa, Mastercard, JCB, UnionPay, American Express, Diners, Discover, AliPay, WeChat Pay, GrabPay, Pay Now.

Does HOOGA provide Cash On Delivery (COD) service?

Cash On Delivery (COD) is not available at the moment.

How do I cancel order?

We cannot accept change or cancellation of order once it is in the shipping process/ transit to reach you. Do not visit any HOOGA stores to cancel your order placed. For further enquiries, please contact us at hooga_sg@btfl.ly.

HOOGA reserves all rights to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper affiliated authorities/ department in charged for further investigations.

SHIPPING & RETURNS

How much is shipping and handling?

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Learn more about Shipping and Returns.

Can I purchase items for delivery outside of Singapore?

We only ship to Singapore address for the time being and HOOGA online commerce store only services within Singapore.

What is the delivery time?

3-5 working days.

What is your return policy?

At HOOGA, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. Do not visit any HOOGA stores to return your purchased.

Items are NOT refundable, but exchangeable. Learn more about our Shipping and Returns.

How do I use my voucher code?

You may use your voucher code by entering it at checkout to enjoy the discount. All voucher codes with terms and conditions apply.